RETURNS POLICY

We hope that you will be totally satisfied with your purchase and our service and that you will join the large number of repeat customers who purchase from us hassle free and securely through our web site.

However, if any goods are received which are damaged or faulty please contact us by one of the methods below indicating the nature of the problem. We will usually advise you to return the product(s) to us as soon as possible and we will exchange them or arrange a credit/refund (excluding the shipping charge).

Contact us by one of the methods below stating the nature of the
problem:

By e-mail to fish@carlsons.co.uk

By telephone: +44 (0) 1539 724867 (UK office hours)

Or in writing to:

Carlsons Fishing Tackle,
64/66 Kirkland, Kendal, Cumbria, England LA9 5AP, UK.

Standard Distance Selling Terms & Conditions

Consumers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made.  In the case of goods, it ends seven working days after the day of receipt of the goods.  In the case of services, it ends seven working days after the day the order were made. 

Any returns that are required will be at the purchasers cost and any losses for whatever reason will be at the purchasers risk. 

Notification to us should be in writing within 7 days of receipt of goods and goods should be received by us within seven days of notification of return.

You statutory rights are not affected.